What methods of payment do you accept?

We accept payment through debit/credit cards and online banking via Razorpay. 

When will my credit/debit card be charged?

Your credit card will be charged at the time of placing your order through our secured payment gateway. An online real–time authorization is done through the payment gateway.

Can I change my billing address?

The billing address should be the same as the address on your credit card for successful payment processing.

Will I be charged GST? 

The MRP for all our products are inclusive of GST. 

How will I know that my order is confirmed?

After you make your selection and checkout, an auto confirmation will be sent to your mail.

How do I check my order status?

You can track your order by clicking on the tracking number sent to your mail.

How do I cancel my order?

We do not accept cancellations once payment has been received. To know the status of your order, please write to us at info@ikkis.in. 

What is your return policy?

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 15 days. Please read our full return policy here.

Does IKKIS ship worldwide?

Yes, we ship internationally.

How much does shipping cost?

Customers are responsible for any duties, customs fees or other taxes as determined by the destination country. Shipping costs will be calculated once you have provided your address.

How is my order shipped?

We partner with the best shipping agencies to ensure your orders reach you safe and on time.

When will I get my order?

Items in stock will be ready for delivery within 2-4 working days. Orders placed from non-metropolitan areas will take an extra 4-5 working days for delivery.

What if I need to change my shipping address?

Please write an email to: info@ikkis.in with your revised shipping address and we will do our best to accommodate your request.